KM Bibliography

Dataware Technologies (1998), Seven Steps to Implementing Knowledge Management in Your Organization, Corporate Executive Briefing, www.dataware.com.

Debenham J, Clark J. 1994. The Knowledge Audit. Robotics and Computer Integrated Manufacturing Journal, Pergamon Press, Vol. 11, No. 3.

Liebowitz J. (Ed.) 1999. The Knowledge Management Handbook. CRC Press, Boca Raton, FL.

Liebowitz J, Rubenstein-Montano B, McCaw D, Buchwalter J, Browning C. 1999. The Knowledge Audit. Journal of Knowledge and Process Management, Vol. 7.

Rubenstein-Montano B, Liebowitz J, Buchwalter J, McCaw D. 2001. A Systems Thinking Framework for Knowledge Management, Decisions Support Systems Journal, 31(1), 5-16. available at http://userpages.umbc.edu/~buchwalt/papers/KM10-FINAL.htm

Shah, P.N., Y. Pathak, A. Nayak, and A. Ma (1998), "Knowledge Audit of the Call Center at MindSpring Enterprises," Georgia Institute of Technology, Atlanta, Georgia, May, http://amy.ma.home.mindspring.com/mindspr.htm

Snowden D. 1999. Story Telling for Knowledge Capture In: The International Knowledge Management Summit Proceedings, The Delphi Group, San Diego, CA, March 29-31.

Wiig K. 1993. Knowledge Management Methods. Schema Press, Arlington, TX.

Work Frontiers International. 2001. Example of an Ethnographic Knowledge Audit. retrieved from http://www.workfrontiers.com/KAudit.html 2003/02/19.