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Liebowitz et al., 1999

by Cliff Quinn last modified Mar 18, 2009 01:35 AM
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One of the critical first steps in the knowledge management area is to conduct a knowledge audit. Some people view the knowledge audit as being the business needs assessment, cultural assessment, and an examination of what knowledge is needed, available, missing, applied, and contained. In the same manner that a manufacturing company will first inventory its physical assets, an aspiring "knowledge organization" should also inventory its intellectual capital assets. This paper will focus on the third strand of the knowledge audit described above, namely determining what knowledge is needed, what knowledge is available and missing, who needs this knowledge, and how will this knowledge be applied. Then, a case study will be discussed where the knowledge audit instrument was used. Available online at

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